Click the orange button marked “Create” in the bottom left-hand corner.
Name your search.
Make sure the notifications toggle is selected.
Set your filters (i.e. price, distance, etc.)
Hit “Save Search” and you’re ready to go!
Saving a vehicle to your watchlist
Save vehicles you are interested in with Watchlist
Hover over the vehicle photo and click on the "Heart" in the top left corner under "Auction Types".
Auctions Types
Live Auctions:
Ready to Sell: 20-minute auction with seller reserve.
Live Appraisal: Buyers make a bid and the seller has until end of business on the 3rd day after the auction to accept the highest bid.
Private Marketplace: Exclusive auction for large dealer networks.
Run List: Preview exclusive upcoming auctions. This feature allows you to place proxy bids on vehicles before the auction starts or ‘Watchlist’ the vehicle to place a bid on later.
No Reserve Preview:
All cars during No Reserve auctions are sold to the highest bidder.
No Reserve auctions run Tuesday and Thursday at 5 pm ET, and Saturdays at 2 pm ET.
Ended Auctions:
Make Offer: View unsold Inventory from the past 7 days, including the reserve prices of these vehicles.
Sold: View past auctions.
In Negotiation: View pending auctions.
Vehicle Condition Report
Included in the Condition Report is the following
Interior and exterior photos of the vehicle including tires, engine, odometer, etc.
Announcement: Topline information on current vehicle status.
Full mechanical and body report on the vehicle.
Access to ACV Market Report so you can research and price vehicles correctly.
Audio Motor Profile (AMP): high-definition engine sounds.
Virtual Lift: review the vehicle's undercarriage.
45+ Points of Visual Detail.
OBDII Scan.
Paint Meter.
Basic Carfax report (option to synch your subscription).
Market Report Tool
Updated daily, ACV Market Report provides you with an easy-to-use database to compare vehicles, utilizing vehicle condition reports and ACV transactional data to allow you to bid better & smarter.
To access the Market Report:
While in the vehicle’s Condition Report, select “View Report” under “Additional Information” on the right-hand side.
On the Home screen navigation bar, click the “Market Report” tab, enter the VIN, or search by Make/Model.
How to Place a Bid
Placing a Bid
Bid in increments of $100 or place a proxy bid. You’ll see a progress bar and confirmation message upon completion.
Proxy Bid:
This is the maximum bid you want to place. It will not place another bid until there has been a counter bid placed. The proxy bid will supersede the live bid. (Bid $100 over the last placed bid)
If you see “Reserve Met”, the floor price has been reached and the car will go to the highest bidder.
Live Auction - If you are the high bidder on a Live Auction and are under the floor price, the seller has until 2 am EST to Accept, Decline, or Counter your high bid before it expires.
Ended Auction - If you place a bid on an Ended Auction, that bid is good for 24 hours and the Account Management Team will reach out to the seller on your behalf.
Live Appraisal - If you place a bid on a Live Appraisal Auction, the seller has 3 days to accept your high bid.
Payment
Setting up Payment via ACH
For quick and convenient payment, a bank account can be linked to your ACV account and paid via ACH.
For new dealers, there is a 5-day hold on ACH payments. As a result, gateslips for a purchased vehicle will be sent 5 days after your ACH payment is submitted. This hold is present on your account for your first 90-days and 5 purchases.
Setting up Payment via Flooring
ACV accepts most major Floor Plans. To verify whether your floor plan is accepted, call us at 1-800-553-4070.
To choose your floor plan for payment, select the plan from the drop-down menu upon checkout.
Buy Fees
Our Buy Fees are straightforward and can be found here.
ACV Transportation
When you finalize an auction, transportation will be the first option you are given.
Select ACV Transportation to get a quote directly to your dealership and the estimated number of days until arrival.
The costs for transport will be itemized at the bottom of the page after you have completed your other selections.
Transportation status updates are available in-app under My ACV.
We have a dedicated support team to help with any questions that come up along the way.
Need more help? No problem.
Please visit us here to find the contact information for the specific department you would like to reach. Or you can always give us a call at 1-800-553-4070. We have help available on the phones Monday - Friday 9am - 10pm EST, and Saturdays 9am - 2pm EST.
