Having a skilled service department is essential in any car dealership, and there are many different roles that make up the team. One important individual is a Class B automotive technician. This individual has passed the Class C stage and is able to take on greater responsibility with more demonstrated expertise. If you’re preparing to hire a Class B technician, you’ve come to the right place. In this article, we outline everything you need to know about finding the right candidate for the role, including the skills and responsibilities you can include in a job listing. 

What is an Automotive Technician - Class B?

A cClass B service technician performs repairs on vehicles in the service department and uses their technical knowledge to diagnose problems with vehicles.¹ This individual has previously completed experience as a Class C technician² and now has more responsibilities and independence within the service department. They report directly to the department manager. 

What Does an Automotive Technician - Class B Do?

These are the types of tasks an automotive technician is expected to work on at this level:

• Complete repair orders with accuracy and care. 
• Diagnose vehicle issues and identify solutions. 
• Test drive vehicles and ensure they meet all safety standards.
• Record and document all repairs made. 
• Maintain inventory of mechanical tools in the shop—lead the use of specialty tools among the team. 
• Uphold organization and cleanliness in the shop. 
• Prioritize customer service and return all vehicles in top condition. 
• Pursue continued training for new vehicles and features. 
• Liaise with other teams within the dealership when necessary.¹ 
• Report any machinery and tool defects to management. 
• Uphold all regulatory requirements and OSHA standards.² 

How Can Someone Become an Automotive Technician - Class B?

To become a Class B technician, an individual must have completed their Class C experience and demonstrate technical mechanical excellence. They also should have the following credentials: 

• A bachelor’s degree or equivalent experience. 
• Advanced Vehicle Systems
• Knowledge of aluminum repair and welding
• Detailing
• Steering and Suspension expertise
• Collision Repair
• State Emission Certification
• State Vehicle Inspector Certification
• Valid Driver's License¹

There are also a number of important professional and task-based skills applicable to this role:

• Strong communication skills with the ability to understand instructions, write memos, delegate tasks, and communicate with customers. 
• Problem-solving skills with the ability to identify issues, pose solutions, and weigh options based on numerous variables. 
• Strong numeracy skills with basic arithmetic, plus an understanding of fractions, decimals, percentages, and weight/ volume measurements. 

Furthermore, there are dozens of additional qualifications and licenses that can support this career path, including: 

• Automotive Service Excellence (ASE) Certifications
• Automatic Transmission/Transaxle Certification for Auto/Light Truck
• Damage Analysis and Estimating Certification for Collision Repair
• Suspension and Steering Certification for Auto/Light Truck

What to Look for When Hiring an Automotive Technician - Class B

In addition to the skills and experience listed above, when hiring for a Class B automotive technician, you should look for someone who has a demonstrated ability to take charge and manage their time as well as multiple projects—it’s important that jobs get done quickly and accurately to meet customer needs. Seek a self-starter with a passion for mechanics and extensive technical knowledge, as well as a collaborative team player who will foster Class C technicians and an overall positive atmosphere in the department.¹ 

Partner With ACV Auctions

As you work to optimize your dealership and elevate your business to the next level, consider partnering with ACV Auctions to make the most of your inventory. A strong team is one portion of a well-run dealership, but desirable inventory that drives customer demand is another, and we can help you with that. Our full-service platform includes the best used vehicles, each with a detailed inspection so you can be confident in every bid you place. Our expert team looks at each vehicle in person and we are available to answer any questions you have. Reach out to get started today. 

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Sources

1. Lithia & Driveway. “Service Technician – Class B” Lithia & Driveway. Retrieved May 8, 2024. https://lithia.wd5.myworkdayjobs.com/en-US/LithiaCareers/details/Service-Technician---Class-B_R58626?q=service%20technician%20class%20b&source=Lithia_Careers_Website 
2. Autojobs.com. “Automotive B Technician Job Description.” Autojobs.com. Retrieved May 8, 2024. https://www.autojobs.com/jobs/b-technician-job-description/
3. Grove Street Auto Repair. “Automotive Technician – B Level. Grove Street Auto Repair. Retrieved May 8, 2024. https://www.grovestreettt.com/automotive-technician-b-level